FAQs

Login & Referral FAQ

What do I need to do to Register? "Hungama Games supports multiple ways of registration.

  • If you an existing user of Hungama, you can directly login with the same credentials as Hungama
  • One can Register via phone number (and OTP verification) on Hungama Games.
  • One can also sign up using your email by setting up a password yourself.
  • One can sign up via their Google, Facebook as well
  • One can also tap on 'Continue as a Guest' to access limited access of the platform."

Where do I put my referral code?

"If you have a referral link, it will automatically detect the referral code. If not then you can enter the Referral code during your registration process, where 'Referral code' has been hyperlinked."

I am trying to sign up but do not have a referral code. Where can I get it from?

Your friend or contact who has already signed up on the Hungama Games app can share a referral code with you. If you do not have a referral code, you can still proceed and sign up.

Do I need to agree to the terms of service, privacy policy to sign up?

Yes, you must agree to all terms of service and privacy policy as a first-time user or even as a Guest user every time.

Why do I need to agree to the terms of service, privacy policy to log in?

A new user must agree/abide to the terms and conditions and privacy policy laid down by Hungama Games. These lay the boundaries, rules and conditions within which a user can play and earn money on Hungama Games.

Can I withdraw the bonus cash I get after signing up?

No, the bonus cash can be partly used as entry fees for entering various game formats in Hungama Games.

How much bonus cash I get when I use a referral code while logging in?

You get Rs 50 as bonus cash.

What will my referred contacts/friends get when I refer them?

Upon signing up with your referral code, your friend will get Rs 50 as bonus cash.

I am under 18 years of age. Am I not allowed to log in and play on Hungama Games?

No, only people who are above 18 years of age with a sound mind are allowed to play on Hungama Games.

Why do I need to agree to the age-related terms?

The age-related criteria are to determine the eligibility of a new player. You will be eligible to join and can sign up only if you are above 18 years of age.

What happens if I am under 18 years of age and still agree to the terms and log in?

You will be required to submit your KYC documents once you start winning and try to withdraw the winning amount. Your age and state related details will be verified from these documents. In case you are below 18 years of age, you will be not be able to withdraw anything you win.

I belong to restricted state. Am I not allowed to log in and play on Hungama Games?

No, as part of our terms and conditions, we cannot allow players from these states to play real-money Gaming on Hungama Games. However, players can still play the practice games & coin games.

Why do I need to agree to the state related terms?

This is to determine the eligibility of the new player. You are only eligible if you don’t belong to the given set of states.

What happens if I belong to any of the restricted states and still agree to the terms and log in?

You will be required to submit your KYC documents once you start winning and try to withdraw the winning amount. Your state related details will be verified from these documents. In case you belong to the restricted states, you will not be able to withdraw anything from the app.

When do I get my Registration Bonus?

As soon as you complete your sign up with our referral link, you receive your referral bonus. If you have signed-up via manually entering your referral code, you will instantly get the referral bonus after verification of the code.

I am not getting my OTP on my phone. What should I do?

You can try the 'Resend OTP' button and wait for a minute to get the OTP.

My phone number is right but why are you not letting me enter it for Registration?

Please reach out to us on Hungama Games Support section in the Hamburger menu so that we can understand the situation in a better way to help you asap.

After submitting my number, the screen is static. not going ahead. What to do?

Please reach out to us on Hungama Games Support section in the Hamburger menu so that we can understand the situation in a better way to help you asap.

Can I skip the Profile section? Will it affect my signup bonus?

Skipping the Profile section won't affect your signup bonus. However, we suggest you fill it as it helps in completing your profile information.

Can I add my name later?

Yes, you can add your name later via the profile section in Hungama Games.

Can I put any picture as my profile picture?

No, you can choose any avatar provided as your profile picture.

Can I put any name as my nickname?

Yes, you can put any nickname as your profile picture.

How do I find my OTP from Hungama Games in my SMS?

All SMS from Hungama Games are sent via the Hungama Games SMS template. You can search it with the name and you will find it easily.

Whom can I share with?

You can share the app link with all your friends and connects on social media. You can share via WhatsApp, Facebook, Instagram, Twitter, Sharechat, Gmail and SMS.

How to earn more coins?

By playing more and more coin games and share your referral code with your contacts.

How can I refer to someone?

You can refer someone by sharing your referral linkwith them via social media apps from Hungama Games sharing card.

What will my friend/contact have to do for me to get the bonus cash via referrals?

Your friend will have to sign up on Hungama Games either with your referral link during registration.

How much will I get for referring to my friend?

You get Rs 50 Bonus cash for sharing.

Will I be able to withdraw the bonus cash?

No, the bonus cash can be used as entry fees for entering various game formats in Hungama Games.

What is the maximum number of people I can refer?

You can refer as many friends and contacts you want to. There is no limit for this.

Can I refer to people I don’t know on Hungama Games?

Yes, you can share the referral link with them on various channels - mail, WhatsApp, Facebook etc.

What if people I refer to uninstall the app after signing up?

You still get your referral rewards even if the referral users uninstall the app later.

Do my referrals need to start playing on Hungama Gamesfor the referral bonus cash to start reflecting in my account?

No, you get your referral bonus after the referral user signs up.

How many coins have I got till now?

You can see the total coins earned by Clicking on Coin Wallet in the header on your home screen and then on View transaction History below Total Coin Balance

My friends clicked but I did not get the referral rewards?

Please reach out to us at support@hungamagames.com so that we can understand the situation in a better way to help you asap.

I shared the link but I did not get the referral rewards. How do I know if I got it?

Please reach out to us at support@hungamagames.com so that we can understand the situation in a better way to help you asap. You can go to your Wallet section and click on View transaction History below Total Cash & Coin Balance to see the source of all cash & coins earned by you.

My friend signed up but I did not get the referral bonus. How?

Please reach out to us at support@hungamagames.com with the exact query so that we can understand the situation in a better way to help you asap.

How can I reach the top of the Global leaderboard?

Please make sure that you play various real money game formats of Hungama Games with as many people as possible. If the number of wins is more than the other players you can reach the top of Global leaderboard

My coins are finished. How do I play now?

You can login to play Practice games every day so that you claim your Daily streak bonus. You can earn free coins by sharing your referral code with your friends and family.

How to start sharing from the Hungama Games?

You can start sharing by going to the ‘Refer & Earn’ section from the Home screen & Profile and start sharing via WhatsApp, Telegram, Facebook or any other sharing option. You can also copy the Referral link & share it via SMS with your contacts.

Can I share my referral code with multiple friends?

Yes

What if a friend I referred to Hungama Games refers to another friend? Will I get any reward/token for his referral as well?

No

How can I register a complaint on Hungama Games for my coins missing?

Please reach out to us at support@hungamagames.com so that we can understand the situation in a better way to help you asap.

How can I undo my sharing on WhatsApp?

Once the sharing is done in WhatsApp, you cannot undo that. However, if you have any issues with sharing on Hungama Games, please reach out to us on support@hungamagames.com

Payments FAQ

How do I deposit money?

You can deposit money on Hungama Games using any of the Modes present on the checkout page. The modes include, UPI, Paytm, Credit Cards, Debit Cards, Net-banking of 50+ banks.

How to apply a Coupon?

You can apply for a Coupon on the add money page, alternatively if you have gathered a coupon on a third-party website, you can enter the coupon code and click on apply.

I am not able to apply my coupon code?

If the coupon has already expired, you may not be able to apply the coupon code.

Where will I earn my Bonus?

Your Bonus will be credited to your bonus cash account if you have applied for a coupon before depositing money.

Where will I earn my Bonus?

You can check your transaction history on the Cash wallet page, by clicking on the Bonus Cash button on the top menu.

I cannot see my mode of payment?

We have included many modes on the checkout page. If you are trying for net banking, you can check that by clicking on the banks list. If your bank is missing from the list, please let us know and we will add your bank.

Money from the account is debited and not credited to my account.

There may have been a technical issue at your bank end due to which this happened. If we receive the money, we will credit it to your Hungama Games account. If we do not receive the money the same will be refunded to your bank account by your bank in 7-10 working days.

How do I get a Refund?

We do not refund the users unless there is a technical issue on our end, Please read about it in our T&C

Paytm wallet is not getting linked?

Please check with Paytm, if they have blocked your account for some reason.

Is it safe to provide card details to Hungama Games?

We are certified by Master and Visa as a secure platform, we do not save any cards on our database.

My Transaction says it's been pending and money from my bank account is debited.

Do not panic! Please go ahead and make another transaction. Any pending transaction where amount is debited from your account, is credited back by your bank in 7-10 business days.

My Bank account is blocked.

Your account may have been blocked from the bank’s end, please contact your bank for the same.

Paytm withdrawal is pending.

Please check if your KYC at the Paytm is pending, it will be credited back to your Hungama Games wallet if you don't complete your KYCs

UPI / Bank Withdrawal is pending.

It may take upto 2 business days for a UPI transaction and 3-4 business days for bank transfer to be reflected in your account. Do not worry, if the transaction fails at any point the money will be deposited back to your Hungama Games wallet

Money Not received in my Bank Account.

If the withdrawal is marked success, we credit the same to your account. Due to technical errors at your bank end, there might be a delay with reflecting the amount. Please wait for 3-4 business days for the same, or raise the issue to the bank, with the details of the transaction that you can find in transaction history.

Withdrawal has been pending for 7 days.

This is happens very rarely. We will credit your amount back to the winning's wallet if its pending at our end.

How do I change my Bank account/ UPI account?

As of now for security reasons, you cannot change the Bank/ UPI account linked to your Hungama Games account. You can write to our customer care team for the same.

My withdrawal says it's in Verification pending , how long will it take?

If for a reason, there is a discrepancy with your credentials it can take upto 3 working days to complete the verification process.

I want to withdraw all my winnings at once

We are increasing the withdrawal limits, but you will only be able to withdrawal 1000 at a time.

How do I withdraw deposit/ bonus cash?

You cannot withdraw the bonus or deposit cash, you can use this cash to win more money in Hungama Games.

Where Can see my withdrawal history?

On the Cash Wallet Page, we have section for the history of your withdrawals

What is deposit Cash?

Deposit Cash is the cash you added to Hungama Games wallet from your Bank Account / Cards

What is Withdrawal Cash?

Withdrawal cash is the cash you have won inside the Hungama Games app. You can withdrawal this cash anytime to your Bank Account.

Will TDS be deducted on the winnings earned?

Yes, they will be treated as winnings and TDS is applicable on it.

KYC & Withdrawal FAQ

Is KYC verification necessary to join tournaments on Hungama Games

No. You can join Tournaments even without verifying your account. When you win cash tournaments, your winnings will be deposited in your Hungama Games winnings balance. Verification becomes mandatory for making withdrawals from your Hungama Games account to your bank/wallet account.

What is the minimum balance required for verification?

Your total winnings i.e all winnings combined should exceed 20 Rs. Once it crosses the limit, you have to do verification

How do I get my Hungama Games account KYC verified?

In order to do KYC, Open your Hungama Games App >> Click on profile>>Withdraw>> Upload a clear photo of a valid Government ID(Aadhaar Card, Driving License, PAN Card). Enter the details and wait for 24 hours. Our team will approve your KYC.

Why do I need to do KYC for withdrawals?

Hungama Games is an egames platform where you can win real cash legally. Your withdrawals on Hungama Games involve the transfer of money from your Hungama Games account to your bank/wallet account, and hence KYC becomes a mandatory requirement as proof of identity.

How will I know if my KYC is verified or not?

KYC has 4 states which are shown on the button indicating the state - KYC approved means all your documents are proper and you can now start withdraw your winnings || KYC rejected means some of your documents are not correct || KYC re-upload means documents needs to be re uploaded as the current have some missing information

Why did my KYC verification fail?

Some of the major reasons why your verification request may have failed are:

  • The government ID card number on the card does not match with the Government ID card number entered during verification request. Double-check the ID card number that you have entered to avoid errors
  • Date of Birth on the ID shows that you are below 18. Please ensure that you are above 18, then only initiate the KYC verification process.
  • Name on the Government ID card does not match with the Name entered during verification request. Please ensure that you enter the exact Name on the verification request, as it appears on the Government ID.
  • The documents uploaded by you are not clear/visible/Valid. Our experts are humans after all! Please help them by uploading clear documents so that they can verify your details quickly. Please make sure that you are uploading a valid Government ID card. In the rare case that your verification request gets rejected, the reason for rejection will be sent to you via SMS/notification and you can re-upload the documents.

How do I withdraw money from my Hungama Games account?

You can withdraw money only from the winnings account in your account once your account is KYC verified. This verification is a one-time process which doesn’t need to be repeated unless you wish to make changes to your account. Once your account is verified, you can withdraw money from your Hungama Games account.

How can I check status of my withdrawals ?

You can check the status of each withdrawal in the View Transaction History Option in Wallet Page.

What is the minimum & maximum amount I can withdraw from my Hungama Games account?

The minimum and maximum amount for a single withdrawal request depends upon your Minimum and Maximum withdrawal Limit. You can see your withdrawal limit at the bottom of the screen after clicking on Withdraw option.

My Money was not received in my PayTM account after withdrawal. Why?

This might happen because of the following reasons

  • You do not have a Paytm account against your mobile number used in Hungama Games. Please create a paytm account.
  • You might not have done min KYC in Paytm. In this case, you will also recieve an SMS from paytm telling you the same when Hungama Games will try to transfer cash into your paytm wallet
  • Your limit in Paytm might have overflown. Paytm allows monthly 10,000 INR for min KYC customers and then you need to do full KYC. Even for full KYC customers, maximum limit is Rs.1,00,000

What happens to my money if some error happens in withdrawal?

  • As long as you have entered the correct details of your Paytm wallet/bank account, money should be received by you.
  • Please make sure you are entering correct details in case of UPI and Bank account as we cannot cross verify the details here and money will be transferred to bank account entered if it's a correct record as per bank.
  • You can also see the status of the transaction in your withdrawal history page. In case, of any discrepancies, we will refund money back into your Hungama Games account within 7 working days.
  • Please contact our support in case of any issues and we would be able to help you with the exact issue."

My winnings balance is not reflecting correct amount. I won more than Rs. 10,000 in a tournament. Is there any tax on my winnings?

  • We deduct TDS (tax deducted at source) for any winnings above Rs. 10,000 in a tournament as per the govt regulation.
  • All prizes shall be subject to deduction of tax (""""TDS"""") as per the Income Tax Act 1961. Winners will be provided TDS certificates in respect of such tax deductions. The Winners shall be responsible for payment of any other applicable tax, including but not limited to, income tax, gift tax, etc. in respect of the prize money.
  • As per current regulations, Tax will be calculated as follows i.e 30% tax + 4% cess which equals down to 31.2% on the won amount for any amount above 10,000 Rs won in a tournament

Battles FAQ

What are Battles? How are they different from Tournaments?

Battles are one time gameplay against opponents. You are supposed to pay once and if you win you will get the winning amount immediately in the Hungama Games wallet. These battles can be one on one gameplays. However, in tournaments there is a single-entry fee deducted and you can play multiple times. (refer tournament section for more details)

How do I participate in a battle?

Find a battle as per your liking under the game of your choice. Each battle has an entry fee per battle. Pay to play once. Amount gets deducted each time you start a new battle.

How much do I win in a battle?

It depends on each battle. You can see the total winnings amount of the battle on the card.

Can I play battles with Coins or Cash or Free?

You can play battles with Coins or Cash only. There could be battle with entry fee specified in Coins or Cash. Fee per battle is always displayed on the button on the battle card.

How many battles can I play in a day?

Currently, there is no limit on the number of battles you can play. Play more to win more.

Where can I find my previous battles?

Open Hungama Games-> Select Profile -> Scroll to "game history" -> Select Date, you can view all your battles history.

Who is going to be my opponent?

You will be matched with another user willing to playing the battle and we employ algorithms to match players with your skill level; hence, increasing your chances to win.

What happens to my battle fee if I don't get matched with an opponent or connection error?

Your fee will be refunded, incase of no opponent match or incase of connection error.

When does my battle fee get deducted?

Your fee is deducted from your Hungama Games wallet when the you click on Play button.

What happens if I leave after an opponent has been matched to me?

If either you or your opponent leaves before the Game Starts, your fee will be refunded. This generally takes less than 5 minutes. However, in some extreme cases it might take up to 24 Hours.

What happens, if I get disconnected while playing the game?

We try to reconnect you, at the end of 10 seconds if you are not back your game will end. You will lose the game.

What happens if I minimise while playing the game?

Your game will end. You will lose the game.

How do I pause the game in the middle?

You will not be able to pause the game in the middle

How do I win a battle? What happens if my game ends and my opponent is still playing?

A battle ends when both you and your opponent have ended their games. When this happens, if your score is greater than your opponent's then you WIN. If your score is equal to your opponent's score at the end of the battle, the game is TIED and both of you will get your battle entry fee back to your Hungama Games wallet. These are possible scenarios in which a battle could end: Your game has ended first
If your score was lower than your opponent's score, your opponent's game ends as well and you LOSE
If your score is higher than your opponent's score, the opponent can continue to play until he/she beats your score or his/her game ends. You will be shown a GAME OVER screen where you can see your opponent's progress.
If he beats your score, you LOSE.
If his games ends before reaching your score, You WIN
Your opponent's game has ended first
If your score was higher than your opponent's, your game will end as well and you WIN.
If your score was lower than your opponent's, you can continue to play till you beat your opponent's score or till your game ends.
If you beat your opponent's score you WIN
If your game ends before you reach your opponent's score, you LOSE

What happens if I exit the GAME OVER screen before the battle ends?

You can exit the screen and continue playing other battles or tournaments. Your battle will show in the games history in the specific game as Pending Result. When your opponent ends their game, the result will be updated there.

Can I challenge an opponent for a Re-Match?

You can challenge an opponent after your battle ends by tapping on "Re-Match" Button. Your opponent has 10 seconds to respond to your challenge. If your opponent accepts your challenge, a new battle will begin. Battle entry fee will be deducted again from each of your accounts. If your opponent does not accept, you can find another player.

When do I get my winnings into my wallet?

You will get the winnings in your Hungama Games wallet as soon as the battle has ended.

Do I need to be connected to the Internet while playing the Game?

Yes, you will need to be connected to the internet for playing the game.

How is my score calculated in a game?

It varies from game to game.

Will my score be submitted if I quit the game?

No, If you quit the game, or if by any chance the app is killed, the score will not be submitted.

Will my score be submitted if I am not connected to the internet?

A window will be given to reconnect to the internet and submit the score. If you are not able to submit your score in that window due to internet issues or any other issue, your score will be rejected.

Tournament FAQ

How do I register for tournaments?

Open Hungama Games app -> Select the Game -> Select The Tournament -> Pay the entry fee for the tournament and begin the game

How do I check my rank in a tournament?

Open Hungama Games app -> Select the Game -> Click on leaderboard

How do I check what games have I played?

Open Hungama Games app>> Open Your profile >> View Game history >> Select date and view date wise

How much do I need to pay to register for a tournament?

Each tournament has a specified entry fee that you need to pay to join it. There are also tournaments where the entry fee is specified as a certain number of coins. You can check the entry fees for the tournament in front of each tournament's name.

Can I use coins to register for tournaments?

You can register for tournaments using coins when the entry fee for the tournament is specified in coins. These tournaments can be found inside each of the games.

For how long do the tournaments run?

Tournaments are available for durations as low as 60 minutes to as high as even a day or more. You can check the Tournament's Starting and Ending time in front of each tournament

Is there minimum participation needed for a tournament to begin?

Yes each tournament has specific minimum requirements on the number of participants needed for a tournament to begin, unless explicitly mentioned. Winners will be awarded prizes based on their rank.

How many can win in one tournament?

Number of winners in a given tournament and their prize money varies from one tournament to another. The prize money distribution for any tournament is available in the details of the tournament accessible.

How many times can I attempt in a tournament?

Unless specified explicitly, there is, generally, no limit on how many times you can attempt to play the game within the duration of the tournament.

How do I win a tournament?

You win in a tournament if your rank in the tournament is eligible for prize money as specified in the prize distribution table for the tournament. Your rank is calculated based on your best score across all your attempts during the course of the tournament.

What is the prize money?

In every tournament, based on your rank in the tournament, you are eligible for a prize money. You can check the Prize table before joining the tournament. You can access this Prize Table when you click on the Tournament.

Can I win real money if I only have coins to play?

No. Tournaments where entry fee is quoted in coins, the prize money is generally coins only.

What are guaranteed prize tournaments?

Guaranteed Prize Tournaments are tournaments without a requirement on the minimum number of players needed for the tournament to begin. For example, in a tournament with 100 open slots and only 20 people have joined, the tournament is still valid and prizes will be awarded as announced. Unless otherwise specified, all tournaments generally are guaranteed prize tournaments.

How is my rank calculated in a tournament?

Rank in a tournament is calculated by sorting (in descending order) the best scores of every participant across all their attempts during the course of the tournament.

What happens when scores are tied?

When n players tie on the same score, all of them will get the same rank and the next n-1 ranks are skipped. The total prize money of all the ranks that are taken by these n players is summed up and equally distributed among these n players.

I registered for a tournament but couldn't play a single game. Will I get my money back?

No. Once you have registered for a tournament, and the entry fee has been deducted, it cannot be refunded. So, please make sure of the start time and end time before registering.

Can I unregister for a tournament before it begins?

No. Once you have registered for a tournament, and the entry fee has been deducted, it cannot be refunded.

My cash or coins were deducted but the registration was not successful. What should I do?Apologies, if you have faced this situation. Cash or tokens that have been deducted will be credited back to your cash or token balances automatically. If you do not see the credit within 24 hours, please get in touch with our customer support team.

What is the daily streak bar and how do I benefit?

We reward you for login in daily on to the app, you can track your daily reward progress here.

Do these rewards expire?

The daily reward once collected do not have an expiry but if you do not login everyday then streak reset to day 1

How do I access my profile?

You can access your profile by clicking on profile icon in the bottom navigation

How do I edit my profile?

Click on edit profile and you can add your nickname and update your Avatar

How many times can I edit my name, nickname and gender?

Name and gender will be updated when you complete your KYC process, nickname can be changed as many times as you wish

Why should I keep my Notification ON?

Allowing the notification will keep to upto date with all the new games, offering and daily bonus, winnings etc.

Can I change my Avatar picture?

Yes you can change the Avatar as many times as you want

Are Avatar free or do I need use my cash or coins?

Some Avatar are available for free, some can be purchased via coins and others by cash

Once purchased Avatar stay for how long?

Once the Avatar is purchased it stays forever

What is KYC?

Full form of KYC is "Know your Customer" we collect standard details like Pan, Aadhar and Bank details so we can easily transfer your winnings back in your own wallet.

Why do I need to complete KYC process?

Yes,it's an important step, without this you will not be able to redeem your winnings

What do different state of KYC mean?

KYC pending mean the KYC is yet to be completed || KYC approved means all your documents are proper and you can now start withdraw your winnings || KYC rejected means some of your documents are not correct || KYC re-upload means documents needs to be re uploaded as the current have some missing information

How do I see the played tournaments/battle of previous dates?

All the participated Battles-Tournaments which are over will be visible in Past history, can we search day wise

What is the difference between Ongoing and Past History?

All the currently ongoing or participated Tournaments will be visible in Ongoing and all the participated Battles-Tournaments which are over will be visible in Past history can we searched day wise

Where do I reach out incase I have queries?

Tap on Profile -> Click on Hamburger menu -> Select Support option and enter your query and the team will get back to you in 24hrs

How do I logout from the app

Tap on Profile -> Click on Hamburger menu -> Select the Logout option