How do I deposit money?
You can deposit money on Hungama Games using any of the Modes present on the checkout page. The modes include, UPI, Paytm, Credit Cards, Debit Cards, Net-banking of 50+ banks.
How to apply a Coupon?
You can apply for a Coupon on the add money page, alternatively if you have gathered a coupon on a third-party website, you can enter the coupon code and click on apply.
I am not able to apply my coupon code?
If the coupon has already expired, you may not be able to apply the coupon code.
Where will I earn my Bonus?
Your Bonus will be credited to your bonus cash account if you have applied for a coupon before depositing money.
Where will I earn my Bonus?
You can check your transaction history on the Cash wallet page, by clicking on the Bonus Cash button on the top menu.
I cannot see my mode of payment?
We have included many modes on the checkout page. If you are trying for net banking, you can check that by clicking on the banks list. If your bank is missing from the list, please let us know and we will add your bank.
Money from the account is debited and not credited to my account.
There may have been a technical issue at your bank end due to which this happened. If we receive the money, we will credit it to your Hungama Games account. If we do not receive the money the same will be refunded to your bank account by your bank in 7-10 working days.
How do I get a Refund?
We do not refund the users unless there is a technical issue on our end, Please read about it in our T&C
Paytm wallet is not getting linked?
Please check with Paytm, if they have blocked your account for some reason.
Is it safe to provide card details to Hungama Games?
We are certified by Master and Visa as a secure platform, we do not save any cards on our database.
My Transaction says it's been pending and money from my bank account is debited.
Do not panic! Please go ahead and make another transaction. Any pending transaction where amount is debited from your account, is credited back by your bank in 7-10 business days.
My Bank account is blocked.
Your account may have been blocked from the bank’s end, please contact your bank for the same.
Paytm withdrawal is pending.
Please check if your KYC at the Paytm is pending, it will be credited back to your Hungama Games wallet if you don't complete your KYCs
UPI / Bank Withdrawal is pending.
It may take upto 2 business days for a UPI transaction and 3-4 business days for bank transfer to be reflected in your account. Do not worry, if the transaction fails at any point the money will be deposited back to your Hungama Games wallet
Money Not received in my Bank Account.
If the withdrawal is marked success, we credit the same to your account. Due to technical errors at your bank end, there might be a delay with reflecting the amount. Please wait for 3-4 business days for the same, or raise the issue to the bank, with the details of the transaction that you can find in transaction history.
Withdrawal has been pending for 7 days.
This is happens very rarely. We will credit your amount back to the winning's wallet if its pending at our end.
How do I change my Bank account/ UPI account?
As of now for security reasons, you cannot change the Bank/ UPI account linked to your Hungama Games account. You can write to our customer care team for the same.
My withdrawal says it's in Verification pending , how long will it take?
If for a reason, there is a discrepancy with your credentials it can take upto 3 working days to complete the verification process.
I want to withdraw all my winnings at once
We are increasing the withdrawal limits, but you will only be able to withdrawal 1000 at a time.
How do I withdraw deposit/ bonus cash?
You cannot withdraw the bonus or deposit cash, you can use this cash to win more money in Hungama Games.
Where Can see my withdrawal history?
On the Cash Wallet Page, we have section for the history of your withdrawals
What is deposit Cash?
Deposit Cash is the cash you added to Hungama Games wallet from your Bank Account / Cards
What is Withdrawal Cash?
Withdrawal cash is the cash you have won inside the Hungama Games app. You can withdrawal this cash anytime to your Bank Account.
Will TDS be deducted on the winnings earned?
Yes, they will be treated as winnings and TDS is applicable on it.